Family First Solution is an all-in-one financial package that helps you plan and manage your expenses and save for specific goals. As a member, you will also have access to a wide range of financial products and services catered to your family's needs.

If you are at least 18 years of age at the time of account opening, you can go to any of our branches to open a Family First Everyday Account to become a member. Just bring your ID.

• An Everyday Account - a current account with checking facility.
• Up to 10 Special Savings Accounts linked to your Everyday Account.
• Name personalisation of each Special Savings Accounts.
• A Family First Card with ATM functionality and member privileges at selected merchants.
• Free quarterly consolidated statements.
• Free fund transfer and standing instructions facility within AmBank Group.
• Online Budgeting and Savings Tools at Financial Tools.
• Internet Banking at AmOnline and e-banking facility.
• Family bankers who will guide you in managing your accounts with our financial tools.
• Access to an informative Family First Website with tips and ideas on how to plan each stage of your life.

The Everyday Account is a current account with checking facility designed to meet your day-to-day transactional needs.

Yes, up to a maximum of 3 joint names with either account holder to sign.

No, an introducer is not required.

Yes, a Family First Card with ATM functionality will be available.

No, you will enjoy unlimited access to your funds.

No. You can opt to maintain your existing account or close it to consolidate all your accounts into your Family First Accounts.

No, once you close your Everyday Account, your Special Savings Accounts will be closed and your membership automatically terminated.

It is essentially up to 10 savings accounts that you can assign personalised names (eg. My Holiday, My Child's Education, My House Renovation, etc) to help you plan and manage your savings goals. These accounts are linked to your Everyday Account.

You can open your Special Savings Accounts at the branch of your Everyday Account or via AmOnline. Accounts opened via AmOnline will take up to 3 working days at home branch to be processed.

No, the Special Savings Account type will follow your Everyday Account type.

No, your Special Savings Accounts will be the same as the Everyday Account signatories.

Personalisation of names can be done during opening of accounts. Editing of names can be requested at the Everyday Account home branch or at AmOnline via Secured Message.

No, you can have the option to link your Special Savings Accounts to your Family First Card.

Just fill up the withdrawal slip and produce your Family First Card and valid ID at any branch to make withdrawals from your accounts.

You can rename your account to reflect your new savings goal to start earning returns on it. However, if you decide to close it, you can do so at the branch where your account is maintained.

It is a specially designed card with ATM functionality that is provided with your Everyday Account. You can link your Special Savings Accounts to it, transfer funds, make payments, and enjoy special privileges from selected merchants and many more.

Yes, every joint accountholder is entitled to a card each.

Just flash your Family First Card at selected merchants or present merchant vouchers (if any) to enjoy special packages and discounts.

Yes, you can request for it to be linked via your family banker.

You must return it to your home branch during closure of account.

It is available on AmOnline from December 2008 onwards at eStatement.

You can make a request from your home branch.

You can access records of your past 90 days transactions via AmOnline. Alternatively, you can request for ad-hoc statements at branches at a fee.

All ad-hoc requests will be on per account basis.

Yes, you can do that at any of our branches and via AmOnline.

It's a scheduled transfer of funds from one account to another.

Current fees and charges apply for all standing instruction applications.

No, you will have to make these requests via AmOnline. Likewise, for applications made at the branch, any changes or termination will have to be performed at the home branch.

Yes, you can request for fund transfers at free-of-charge from your Family First Account to any accounts within AmBank Group. Interbank GIRO/IBG is subject to current fees and charges.

Please perform the following:
• Create a Web PIN from any AmBank ATM using your ATM card or Credit Card.
• Go to www.amonline.com.my.
• Click on 'First Time Login' and complete the registration process.

To link, please perform the following:
• Login and go to 'Maintenance' function and select 'Account Profile'.
• Select "Link Account" from the options.
• Select "Family First" from account type drop-down.
• Key in the Account Number, select the identification type and key in the identification number.
• Subsequently enter the AmOnline login password to confirm

All Family First Everyday account and Special Savings Account(s) will be linked upon request. The account(s) will be available for your viewing after three working days.

Yes, please perform the following:
• Login and go to 'Maintenance' function and select 'Account Profile'.
• Select "Link Account" from the options.
• Select "Family First" from account type drop down.
• Key in the Account Number, select the identification type and key in the identification number.
• Subsequently enter the AmOnline login password to confirm

Family First Everyday Account and all Special Savings Account(s) will be linked upon request. The account(s) will be available for your viewing after three working days.

Yes. Just log in to AmOnline, click on Application Forms, select "Family First Special Savings Account" and complete the necessary fields.

This is available for customers who already have an Everyday Account linked to the AmOnline profile. Application is subject to approval.

No, you are not required to go to the branch. You will be able to view the new Special Savings Account(s) on the third working day after submitting your application.

Application is subject to approval.

Just send the request via Secured Message service and you will see the new nickname at your Special Savings Account(s) "Account Inquiry" screen three working days upon submission of request.

Yes. To unlink, please perform the following:
• Login and go to 'Maintenance' function and select 'Account Profile'.
• Select "UnLink Account" from the options.
• Select "Family First" from account type drop down.
• Check the "Family First Everyday Account" and submit to unlink.

All Family First Everyday Account and Special Savings Account(s) will be unlinked from AmOnline. You will no longer be able to view any of your Family First Account(s).

No, there is no option to select individual Special Savings Accounts. All Special Savings Account(s) will be unlinked once Everyday Account is selected.

Statement Inquiry is a service where you can view the Family First Everyday Account's periodic statements online.

You can request for a reprint of the Family First Everyday Account statement (up to 3 months) to be delivered by post to your mailing address at a fee (subject to current fees and charges).

eStatement is an online quarterly consolidated statement for Family First Everyday Account and Special Savings Account(s). This service will be available tentatively December 2008.

This is an AmOnline service where you will be able to view the last 90 days transaction history (from your last statement date) of your Family First Accounts.

Yes, you can request for online standing instructions via the Future Transfer feature under Fund Transfer from any of your accounts maintained with AmBank.

There will not be any charges for internal (transfer within AmBank accounts) transactions. External (transfer to other banks via InterBank GIRO) is subject to current fees and charges.

No, you will need to personally visit the branch where you maintain your Everyday Account in order to close your account(s).