What is ATM Regional Link service?
ATM Regional Link service is a cross-border ATM withdrawal service initiated by MEPS which will enable our Bankcard (ATM card) holders to withdraw cash in foreign currencies using other country’s ATM network i.e. NETS of Singapore and Arta Jasa of Indonesia. This cross-border ATM withdrawal service is also available to Singaporeans and Indonesians whenever they travel to Malaysia.

Who are eligible to use this service?
All AmBank’s bankcard holders are allowed to use this new service.

How can I use this new service?
You are required to activate your bankcard (ATM card) before you travel to Singapore or Indonesia through any of the following channels:
a) AmBank ATMSs
b) AmBank Contact Centre (03-2178 8888)
c) AmBank Branches

Customers may opt for either the temporary (by stating the number of months) or permanent ATM Regional Link service whenever they activate the ATM Regional Link service via any of the abovementioned channels.

Am I required to deactivate the ATM Regional Link service once I return from Singapore or Indonesia?
Yes, you are advised to deactivate your bankcard (ATM card) ATM Regional Link service once you returned from either Singapore or Indonesia for security purposes.

What are the types of transactions offered for this cross-border service?
For the time being, this cross border ATM service only supports Cash Withdrawal transaction.

What is the minimum and maximum withdrawal limits?
The withdrawal limits are the same as the local withdrawal limits.

What is the service fee being charged for this cross-border service?
RM10 will be debited from customer’s account for every successful ATM Regional Link cash withdrawal transaction performed at NETS of Singapore or Arta Jasa of Indonesia ATMs.

When will this service be made available?
ATM Regional Link Service with:
1) NETS         Since 27 Nov 2006
2) Arta Jasa    Since 23 Jan 2007