| 1. About AmMobile Banking Service |
1.1 What is
AmMobile Banking Service?
AmMobile Banking Service is offered by AmBank Group to their
customers to perform Banking transactions via their mobile phones/sms.
Currently, we are offering Celcom (019 and 013) and Maxis (012
and 017) prepaid top-up service and Savings or Current account
balance inquiry via your mobile phones/sms. |
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| 2. Service Application |
2.1 Who is eligible
for this service?
This service is available for individual and joint (either to
sign) savings or current account holders with AmBank. |
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2.2 How do I
apply for this service?
To apply for this service, just:
* Call our AmBank Contact Centre at 03-2178 8888 if you are
a AmBank Contact Centre Customer;
* Obtain a form from any AmBank branch if you are an existing
Savings or Current Account Customer.
* Open Savings or Current account with us, then obtain a form
from AmBank branch if you do not have any Savings or Current
account with AmBank. |
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2.3 How do I
activate my service after application?
To activate your AmMobile Banking 03-2178 8888 Mobile PIN, kindly
change the Mobile PIN as soon you receive it to a New Mobile
PIN (6 alphanumeric characters). You will receive an SMS confirming
that your Mobile PIN is activated.
If your application is via AmBank Contact Centre, you will receive
a confirmation SMS from us on the same day.
If your application is via the application form, you will receive
a confirmation SMS from us within 3 working days.
Note: You must change your Mobile PIN before the first usage
(Refer to 3.2 for Mobile PIN Change) |
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2.4 Where can
I read AmMobile Banking Terms and Conditions?
Log on to http://www.ambg.com.my/mobile_terms.asp |
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| 3. Security |
3.1 Are my transactions
secure?
We have taken all necessary measures to ensure that the transfer
of information is secure. By registering your account number
and personal information, you need not send this information
via SMS.
No one can instruct payment without your Mobile PIN. We encourage
you to keep your Mobile PIN confidential at all times to prevent
any unauthorised use of your AmMobile Banking account. |
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3.2 How do I
change my Mobile PIN?
All you need to do is create your New Mobile PIN (6 alphanumeric
characters) and send an SMS in the following format to 32033
(Maxis) and 88100 (Celcom):-
CPW <Old Mobile-PIN> <New Mobile-PIN>
For example, key in CPW JOE123 JOE222 (to change your Mobile-PIN
from JOE123 to JOE222).
OR
Speak to our Contact Centre Agent at 03-2178 8888 for assistance.
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3.3 What if
I forget my Mobile PIN?
Call our 24-hour Call Centre at 03-2178 8888 to speak to our
Customer Service Officers to re-generate your temporary Mobile-PIN.
Upon receiving your temporary Mobile PIN, you are required to
change your Mobile PIN to new Mobile PIN (6 alphanumeric characters) |
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3.4 Do I need
to delete my text messages that were sent?
We would strongly advise you to delete all messages pertaining
to your request via AmMobile Banking Service for security reasons. |
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3.4 Do I need
to delete my text messages that were sent?
We would strongly advise you to delete all messages pertaining
to your request via AmMobile Banking Service for security reasons. |
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| 4. Service Cancellation |
4.1 How do I
deactivate my top-up service?
You may send an SMS to 88100 for Celcom OR 32033 for Maxis in
the following format : DEA TUP <mobile PIN>. You may not
be able to perform top-up until you activate your top-up service. |
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4.2 How to terminate
my AmMobile Banking Service?
You may send an SMS to 88100 for Celcom OR 32033 for Maxis in
the following format : DEA <mobile PIN>. You will not
be able to access to the AmBank AmMobile Banking Service until
you reactivate your AmMobile Banking service again. |
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| 5. Service Activation |
5.1 How do I
activate my top-up service?
You may send an SMS to 88100 for Celcom OR 32033 for Maxis in
the following format : ACT TUP<Mobile PIN> to activate
your top-up service. Immediately after this, you will be able
to perform top-up. |
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5.2 How to activate
my AmMobile Banking Service after terminating my AmMobile Banking
Service?
You may send an SMS to 88100 for Celcom OR 32033 for Maxis in
the following format : ACT<Mobile PIN> to activate your
service. Immediately after this, you may be able to access your
AmBank AmMobile Banking Service again. |
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| 6. Prepaid Top-up ServicePrepaid Top-up
Service |
6.1 How many
prepaid phones can I register for this service?
You only need to register your phone numbers (primary phone
number) for this service. Once registered, you may top-up or
cross top-up to any - prepaid numbers (Celcom 013, Celcom 019,
Maxis 012 and Maxis 017).
The SMS confirmation message will only be sent to the primary
phone number. |
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6.2 How do I
register the secondary numbers for AmBank Mobile Banking top-up
service?
No registration required for Secondary numbers. It is open to
any Celcom 013, Celcom 019, Maxis 012 & Maxis 017. |
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6.3 Can the
secondary AmMobile Banking users perform top-up?
No, only registered primary AmMobile Banking user would be able
to perform the transaction. |
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6.4 Do you need
secondary number users' particulars as well?
No, you don't have to provide their particulars. We only need
the primary user's particulars. |
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6.5 I am a Celcom
prepaid customer. Can I top up for a Maxis prepaid number (or
vice versa)
Yes, you can. All you have to do is just register your Celcom
mobile -- number - and you will be able to perform cross top
up services to Maxis prepaid numbers. and vice versa. |
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6.6 I am a postpaid
Celcom/ Maxis customer. Will I be able to top up for my Celcom/
Maxis prepaid numbers?
Yes, you can. All you have to do is just register your Maxis/
Celcom (or vice versa) postpaid number as your primary number
and you will be able to perform prepaid top up and also cross
top up services to Maxis/Celcom. |
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6.7 Will I be
charged for using this service?
Currently, this service is provided free to our customers. However,
standard SMS charges apply. |
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6.8 Is the service
available 24 hours?
Currently, the service is available from 6.00 a.m. to 11.45
p.m. |
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6.9 How To Sign
Up
Sign up now by following these 2 easy steps:
Step 1: Registration
There are 4 easy ways to register:
| • |
Ring our Contact Centre at 03-2178 8888
or |
| • |
Register at any Ambank Branches or |
| • |
Register by mail* to AmBank Contact Centre, P.O. Box
12617 , 50784 Kuala Lumpur or |
| • |
Register by fax* to 03-2694 8911 |
| • |
Register by sending secured message |
| • |
Register by using Online Banking |
*Please complete the Application Form available at www.ambg.com.my/forms/echannels.pdf
Step 2: Verification
Upon successful registration, you will receive your Mobile Pin
via SMS. To activate your AmBank Mobile Banking Service, you
are required to change to the new Mobile Pin (6 characters
alphanumeric) as soon as you receive it.
| |
| Verification |
Format |
Example |
Send
to |
| Celcom |
CPW<Old Mobile PIN><New Mobile PIN> |
CPW abcDEf JOE123 |
88100 |
| Maxis |
CPW<Old Mobile PIN><New Mobile PIN>
|
CPW abcDEf JOE123 |
32033 |
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CELCOM
| |
|
Scenario |
Format |
Example |
Send
to |
|
Top Up |
TUP A or N <Top-up Amount><Phone No to
Top-up><Mobile Pin> |
TUP A 100 0199999999 JOE123 |
88100 |
|
Cross Top Up (Celcom to Maxis) |
TUP<Top-up Amount><Phone No to Top-up><Mobile
Pin> |
TUP 100 0129999999 JOE123 |
88100 |
|
Bank Account Balance Inquiry |
BAL<Type of Account>< Mobile Pin> |
BAL SA JOE123 |
88100 |
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MAXIS
| |
|
Scenario |
Format |
Example |
Send
to |
|
Top Up |
TUP A or N <Top-up Amount><Phone No to
Top-up><Mobile Pin> |
TUP 100 0129999999 JOE123 |
32033 |
|
Cross Top Up (Maxis to Celcom) |
TUP A or N <Top-up Amount><Phone No to
Top-up><Mobile Pin> |
TUP A 100 0199999999 JOE123 |
32033 |
|
Bank Account Balance Inquiry |
BAL<Type of Account>< Mobile Pin> |
BAL SA JOE123 |
32033
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Recharge Denominations
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Telco |
Type |
Denomination (RM) |
Value |
Text Message Format |
|
Celcom |
Airtime (A) – Xcel, Xceed and Xplore |
50.00 |
50.00 |
A 50 |
|
|
|
100.00
|
110.00 |
A 100 |
|
|
|
200.00 |
230.00 |
A 200 |
| |
|
30.00 |
30 days |
A 30 |
| |
Network |
50.00
|
30 days
|
N 50 |
| |
|
130.00 |
90
days |
N 130 |
| |
|
230.00 |
180
days |
N 230 |
| |
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Maxis |
Airtime - Hotlink |
10.00
|
10.00
|
10 |
| |
|
30.00 |
30.00 |
30 |
| |
|
60.00 |
60.00 |
60 |
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|
100.00 |
100.00 |
100 |
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