| 1. |
How do I earn
AmBonus Points? |
| |
Every RM1 spent on your Card, gets you 1 AmBonus Point.
AmBonus Points are awarded on all retail purchases made
on your AmBank MasterCard/Visa Card. The more you charge,
the more Points you get!
This
Points Programme is only applicable for AmBank Cards which
are eligible for points. |
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| 2. |
What can I redeem with
my AmBonus Points? |
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You have a choice of over 150 gifts and vouchers for
redemption in the AmBonus Rewards Programme Catalogue.
You also have a choice to use your points for cash redemption. |
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| 3. |
When is this points programme
effective? |
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You will see your points accumulation in your June 2005
statement. |
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| 4. |
How do I know how much
AmBonus Points I have accumulated? |
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Every month, your credit card statement will reflect
your Points balance on the last page of the statement
or you may call our AmBank Contact Centre at 03-2178 8888. |
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| 5. |
How do I make a redemption? |
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a) You can fax the redemption form to 03-2171 3171,
or
b) Call our Customer Service Officer at 03-2178 8888,
or
c) Mail your redemption form to P.O. Box 12938, 50794
KL.
Redemption form is on page XX of this catalogue. |
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| 6. |
Can I combine my points
for redemption? |
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As a principal cardmember, you can combine points in
both your principal card and supplementary card for redemption. |
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| 7. |
Can my supplementary cardholder
redeem the points too? |
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Your supplementary cardholder can only redeem points
accumulated in the supplementary card account. |
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| 8. |
Can I opt for cash rebates
instead of points? |
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Yes, you can. With just 30,000 AmBonus Points you can
redeem for RM150 cash rebate. This amount will be credited
into your credit card account. Redemption of cash rebate
must be in blocks of RM150. The next 30,000 AmBonus Points
will earn you another RM150 and so on… |
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| 9. |
Do I earn AmBonus Points
on my Supplementary Card(s)? |
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Yes, all retail purchases charged to your supplementary
card(s) will earn AmBonus Points. |
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| 10. |
Is there an expiry date
to the points in my account? |
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Your points carry a 3-year expiry based on first-in-first-out
in block basis e.g. points accumulated between 1 June
2005 to 31 May 2006 will expire on 31 May 2008. |
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| 11. |
Can I still redeem if
my points have expired? |
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Only unexpired points are valid for redemption. |
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| 12. |
What is FastTrack and
how does it work? |
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FastTrack allows you to redeem gifts faster with lower
AmBonus Points with cash top-up. This amount can be settled
in full or by installment basis (Extended Payment Plan). |
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| 13. |
What is Extended Payment
Plan (EPP) and how does it work? |
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EPP allows you to puchase selected gifts in the Catalogue
on installment basis. |
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| 14. |
How are the redemption
items sent to me? |
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The item(s) that you redeemed will be couriered to you. |
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| 15. |
Will there be any courier
fees charged? |
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Standard courier charges are applicable. These fees
are listed on this catalogue. |
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| 16. |
How long is the delivery
time? |
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The delivery will usually take between 6 to 8 weeks
from receipt of request. |
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| 17. |
How do I check on the
delivery status? |
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You can call our AmBank Contact Centre at 03-2178 8888. |
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| 18. |
Can I exchange the item
that I redeemed with another item? |
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Exchange is not allowed once the redemption order is
received by AmBank. |
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| 19. |
What if the item that
I received is damaged? |
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Contact our AmBank Contact Centre at 03-2178 8888 within
five (5) working days from the date or receipt for a replacement.
Any claims made after the 5-working day period will not
be entertained.
(Products with manufacturer’s warranty should be
sent directly to the manufacturer/supplier) |
