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AmOnline Online Banking AmOnline Online Banking

 
 

Getting Started
With Online Banking
   
1.1 What is Online Banking?
Online Banking is one of the most convenient ways to do your personal banking via the Internet. This service allows you to check your account balances, pay your bills, and manage your credit cards at home or anywhere you may be. This online service is free for all AmBank customers (over 18 years of age).
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1.2 Who is eligible for Online Banking service?
Anyone with at least one of the following AmBank Group products:
• Savings or current account
• Credit card
• Hire Purchase or Consumer Loan Account

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1.3 How can I access Online Banking?
You can access Online Banking by following these simple steps:

Step 1 - You need to be an ATM cardholder of AmBank deposit accounts or a Credit Card holder.

Step 2 - You need a Web PIN (Personalised Identification Number). Just create your new 6-digit Web PIN at any of our AmBank ATMs using your ATM or credit card.

Step 3 - Login to ambg.com.my. Go to Online Banking Login and select 'First Time Login' function. Follow the prompts to enter your card number and Web PIN.

Step 4 - Create your Login ID and Password as prompted. Congratulations! You are on your way to experience convenient Online Banking!

For subsequent logins, just enter your Login ID and Password. For security reasons, please keep your Login ID and Password confidential.
If you do not have an ATM or credit card, call us at our AmBank Contact Centre at 03-2178 8888, print our e-channels application form or visit your nearest AmBank branch.

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1.4 Can I access Online Banking using Hire Purchase or Consumer Loan Account ?
Yes, you may signup for our Online Banking using Hire Purchase or Consumer Loan Account and follow these simple steps:

Step 1 - Login to ambg.com.my. Go to Online Banking and select 'First Time Login' function. Follow the prompts to enter your account number and all credential information.

Step 2 - Create your login ID and Password as prompted. Congratulations! You Are on your way to experience convinient Online Banking!

Step 3 - Our Contact Center will call you up to verify the signup within 3 days. Your profile will be deactivated on the 4th day if no confirmation or reply is received on the first time signup. You will then have 30 days to callback our Contact Center to reactivate your IB profile.

For subsequent logins, just enter your login ID and Password. For security reasons, please keep your Login ID and Password confidential.

What type of transaction is allowed?
Only non-financial transaction are allowed, e.g. Transaction History review, Request for Statements, Secure Message and so on.

How can I perform financial transaction?
You can perform financial transaction by following these simple steps:

Step 1 - You need to be an ATM cardholder of AmBank deposit accounts or a Credit Card holder.

Step 2 - You need a Web PIN (Personalised Identification Number). Just create your new 6-digit Web PIN at any of our AmBank ATMs using your ATM or credit card.

Step 3 - Logon to AmBank Online Banking. Go to Maintenance, link the ATM or credit card and input your Web PIN. All accounts linked to the ATM or credit card will be automatically registered to your Online Banking profile.

For subsequent account linking / unlinking, just enter your accounts at the Maintenance service.

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1.5 If I have forgotten my Login ID and Password, what should I do?
You may call our Contact Centre to obtain your Login ID.

If you have forgotten your password, go to 'Forgot Password' function and follow the prompts to complete the necessary information required to obtain your password reminder.

If you are still unable to recall your password, you will have to register for the Online Banking service again. Kindly call our AmBank Contact Centre at 03-2178 8888 for further assistance.

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1.6 Can I change my Login ID and Password?
Yes, you may change your password. However, you will need to login with your existing password before changing it to the new password. Your login ID cannot be changed.
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1.7 Can anyone else access my account information through Online Banking?
No one can access your account information through Online Banking without your Login ID and Password. We encourage you to keep both your Login ID and Password confidential at all times to prevent unauthorised use of your Online Banking account.
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1.8 For Joint Account, do I have to share my Login ID and Password?
Each account holder will be allowed to create his or her own Login ID and password that is unique. For security reason, please do not disclose your password to anyone.
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1.9 If I have more than one account, do I activate separate Web PIN to access each account?
All your accounts linked to ATM/Credit Card service will be automatically displayed in your Online Banking account list. Accounts without ATM service will not be displayed/included in the account list. You will then need to link these accounts at the 'Maintenance' function.
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