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Online Banking Frequently Asked Questions
1. Getting Started
1.1
What is AmBank Online Banking?
1.2
Who is eligible for AmBank Online Banking services?
1.3
How do I access AmBank Online Banking?
1.4
Can I access Online Banking using Hire Purchase or Consumer Loan Account?
1.5
If I have forgotten my Login ID and Password, what should I do?
1.6
Can I change my Login ID and Password?
1.7
Can anyone else access my account information through AmBank Online Banking?
1.8
For Joint Account, do I have to share my Login ID and Password?
1.9
If I have more than one account, do I activate separate Web PIN to access each account?
2. Online Banking Services
2.1
Which accounts can I access through AmBank Online Banking?
2.2
Link and Unlink Accounts/ Cards
2.3
Account Summary, Inquiry and Transaction History
2.4
Statement Services
2.5
Online Application for AmBank Group Products
2.6
Bill Payment
2.7
Fund Transfer and Repayment
2.8
Interbank GIRO (MEPS IBG)
2.9
3rd Party Account Maintenance
2.10
Cheque Services
2.11
Secure Messages
2.12
Online Banking Services' Hours
3. Troubleshooting / Technical Information
3.1
Can I access AmBank Online Banking using my laptop or public PCs?
3.2
How can I upgrade my browser to 128-bit SSL encryption?
3.3
Why does my browser display a 'Security Alert' message every time I access AmBank Online Banking?
3.4
What screen resolution should I use to view AmBank Online Banking?
3.5
I want to be able to easily return to the AmBank Online Banking Website. How do I add this site to my 'bookmarks'?
3.6
When do I use the 'Reload' or 'Refresh' buttons?
3.7
When do I use the 'Back' and 'Forward' buttons?
3.8
Why is it important to select 'Logout' when I'm finished using AmBank Online Banking or when I walk away from my computer?
3.9
Why do I need to clear my browser cache after each online banking session?
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