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Online Banking
Frequently Asked Questions
for HP Dealers
1. Getting Started
1.1
What is AmBank Online Banking?
1.2
Who is eligible for AmBank Online Banking service?
1.3
How can I access AmBank Online Banking?
1.4
If I have forgotten my Login ID and Password, what should I do?
1.5
Can I change my Login ID and Password?
1.6
Who can access the account information through AmBank Online Banking?
1.7
If I/We have more than one account with the same authorized signatories, can I/We activate separate Web PIN to access each account?
2. Online Banking Services
2.1
Account Summary, Inquiry and Transaction History
2.2
Statement Services
2.3
Cheque Services
2.4
Secure Messages
2.5
Online Banking Services' Hours
3. Troubleshooting / Technical Information
3.1
Can I access AmBank Online Banking using my laptop or public PCs?
3.2
How can I upgrade my browser to 128-bit SSL encryption?
3.3
Why does my browser display a 'Security Alert' message every time I access AmBank Online Banking?
3.4
What screen resolution should I use to view AmBank Online Banking?
3.5
I want to be able to easily return to the AmBank Online Banking Website. How do I add this site to my 'bookmarks'?
3.6
When do I use the 'Reload' or 'Refresh' buttons?
3.7
When do I use the 'Back' and 'Forward' buttons?
3.8
Why is it important to select 'Logout' when I'm finished using AmBank Online Banking or when I walk away from my computer?
3.9
Why do I need to clear my browser cache after each online banking session?
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