| This Security Statement applies to the AmBank Online
Banking Service ("AmBank Service"), owned and operated
by AmBank (M) Berhad (Company No. 8515-D) (formerly known as AmFinance
Berhad) ("the Bank")(hereinafter referred to as "the
Bank"). The Bank is committed to protect the privacy of your
personal and financial information. For the purposes herein,
all words and expressions shall have the same meaning as in the
Terms and Conditions for Internet Banking , except where otherwise
expressly stated.
The Bank aims to maintain strict procedures and standards and
take all reasonable care to prevent unauthorised access to your
personal information, and to protect the security of your personal
information during transmission. The Bank constantly monitors
developments in security and encryption technology and will review
and update its processes in line with industry standards.
The Bank has taken several security initiatives such as deploying
technological hardware and software, policies and procedures,
and addressing operational security issues.
The AmBank Service is secured with a digital certificate to enable
safe communications with our customers. Such a feature ensures
message privacy, web site authentication, and message integrity.
You will be able to verify the website identity by clicking on
the closed padlock icon located at the bottom of your browser
window.
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Your Obligations
As a user, you play an important role in ensuring the security of
your online banking sessions.
To secure the information transmitted between your personal computer
and the AmBank Service, you will need Microsoft Internet Explorer
5.0 or higher or Netscape Communicator or Navigator 4.7 or higher
with 128-bit encryption. Encryption is a mechanism of transmitting
data in a secure way, where the data is encrypted using a key
(this key is provided by a Certificate Authority (CA)).
To protect the privacy of your information, you are advised to
remove the cache information using the steps provided below.
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Login ID / Password
Personal information supplied by you through the AmBank Service
shall be used in providing the Bank's services. The Bank may also
use your personal information to market AmBank Group's products
and services to you based on your interests and to mainly assist
AmBank Group in customising and delivering its services and products
that may be of interest to you.
The Bank will not use or disclose information collected about
you, including information collected using cookies, other than
for the purpose made known to you, a purpose you would reasonably
expect, a purpose required, authorised or permitted by or under
law, or a purpose otherwise authorised by you.
You agree that the Bank shall not disclose your personal information
unless the following circumstances apply:
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Authentication
Your ATM card number, Web Pin and identification number will
be used to authenticate you for the AmBank Online Banking
Service during the enrolment process. Your Login ID and
Password will be used to authenticate you for the AmBank
Online Banking Service during subsequent logins. To ensure
the integrity of your Login ID and Password, the Bank advises
you to periodically change your Password and under no circumstances
should you reveal your Password to anyone. You should not
disclose your Password to the Bank's personnel even if requested
to do so.
When selecting a Password, do not associate your selected
Password with anything personal such as names, birth dates,
phone numbers or other familiar words.
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Account Locking
Attempts to impersonate valid users are locked by the Bank's
system after five (5) incorrect sign-on attempts. |
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Automatic Log Out
If there is inactivity of three (3) minutes during your AmBank
Online Banking session, the Bank's system will automatically
log you out of the system. You are then required to re-login.
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Data Security & Confidentiality
The Bank, in its goal to protect the privacy and security of your
information, has implemented the following security features:
The AmBank Service is designed to give you control over your
financial information. The Bank uses the industry standard security
measures available through your browser that is known as Secure
Socket Layer (SSL) encryption. To ensure that your financial information
is kept secure, the Bank stores it on a data repository in a secured
data centre. |
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Firewalls & Intrusion Detection Systems
Firewalls act as filters that prevent information from getting in
or out of a protected network. The Bank also has an intrusion detection
system to automatically disable attacks from hackers. The intrusion
detection system alerts the Bank's security personnel about possible
attacks-in-progress and the Bank keeps audit logs to provide a trail
of information. |
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Internal Policies & Guidelines
The Bank adopts various policies and procedures for managing system
access, system back-ups and other operations management to safeguard
access to the Bank's systems. Several guidelines and procedures
have been put in place to minimise the potential security breaches
and to ensure and protect the data integrity of the Bank's network. |
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Anti Virus Application
With the outbreak of viruses over the Internet, it is critical for
the Bank to have anti-virus applications. The Bank has implemented
industry standard anti-virus applications to ensure its systems
are safe from viruses. For you to have safe and secure Internet
banking sessions, you should ensure that you have implemented an
anti-virus software on your personal computer for added protection. |
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Enquiries and Complaints
Always remember to log off or log out after you have completed your
online banking session. If you suspect any unusual account activity,
please contact the Bank immediately using the contact information
provided below. |
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How To Remove Cache Information - Steps
To Protect The Privacy Of Your Information
The following are the necessary steps to remove Internet Explorer
5.0 cache information:
| 1 |
Select "Internet Options" from
the "Tools" menu of your browser. |
| 2 |
In the "General" tab,
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Press the "Delete Files" button
in the "Temporary Internet Files" subsection. |
| • |
In the Delete Files pop-up window, select "Delete
all offline content" and press the "OK"
button. |
| • |
Click the "Clear History" button in the
"History" subsection. |
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Press on the "OK" button in the pop-up window. |
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| 3 |
Click on the "Content" tab located alongside the
"General" tab. |
| 4 |
In the "Content" tab section, press the "AutoComplete"
button. |
| 5 |
In "AutoComplete Setting" pop-up window, clear
all the check box and press the "OK" button. |
| 6 |
To complete setting, press the "Apply" button
located at the bottom of your "Internet Options"
window. |
The following are the necessary steps to remove Netscape Communicator
or Navigator 4.6 cache information:
| 1 |
Select "Preferences" from the "Edit"
menu of your browser. |
| 2 |
In the "Navigat" tab,
| • |
Press the "Clear History" button
in the "History" subsection. |
| • |
In the "History" pop-up window, press the
"OK" button. |
| • |
Click the "Clear Location Bar" button in
the "Location Bar History" subsection. |
| • |
Press on the "OK" button in the pop-up window. |
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| 3 |
Click on the "Advanced Cache" located on the left
side of the "Preferences" window. |
| 4 |
In the "Cache" tab,
| • |
Press the "Clear Memory Cache"
button. |
| • |
In the "Memory Cache" pop-up window, press
the "OK" button. |
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Click the "Clear Disk Cache" button located
below on the "Clear Memory Cache" button. |
| • |
Press on the "OK" button in the pop-up window. |
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| 5 |
To complete setting, press the "OK" button located
at the bottom of your "Preferences" window. |
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| CONTACT INFORMATION |
| AmBank Contact Centre |
| Telephone Number |
603-2178 8888 |
| Mailing Address |
P.O. Box No. 12617 50784 Kuala Lumpur |
| Email |
customercare@ambg.com.my |
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AmBank (M) Berhad (Company No. 8515-D) (formerly
known as AmFinance Berhad)
Copyright © 2001 All Rights Reserved
Last Updated: 08 August 2005 |
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