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AmBank Online Banking
Security Statement
   
This Security Statement applies to the AmBank Online Banking Service ("AmBank Service"), owned and operated by AmBank (M) Berhad (Company No. 8515-D) (formerly known as AmFinance Berhad) ("the Bank")(hereinafter referred to as "the Bank"). The Bank is committed to protect the privacy of your personal and financial information.

For the purposes herein, all words and expressions shall have the same meaning as in the Terms and Conditions for Internet Banking , except where otherwise expressly stated.

The Bank aims to maintain strict procedures and standards and take all reasonable care to prevent unauthorised access to your personal information, and to protect the security of your personal information during transmission. The Bank constantly monitors developments in security and encryption technology and will review and update its processes in line with industry standards.

The Bank has taken several security initiatives such as deploying technological hardware and software, policies and procedures, and addressing operational security issues.

The AmBank Service is secured with a digital certificate to enable safe communications with our customers. Such a feature ensures message privacy, web site authentication, and message integrity. You will be able to verify the website identity by clicking on the closed padlock icon located at the bottom of your browser window.

 
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Your Obligations
As a user, you play an important role in ensuring the security of your online banking sessions.

To secure the information transmitted between your personal computer and the AmBank Service, you will need Microsoft Internet Explorer 5.0 or higher or Netscape Communicator or Navigator 4.7 or higher with 128-bit encryption. Encryption is a mechanism of transmitting data in a secure way, where the data is encrypted using a key (this key is provided by a Certificate Authority (CA)).

To protect the privacy of your information, you are advised to remove the cache information using the steps provided below.

 
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Login ID / Password
Personal information supplied by you through the AmBank Service shall be used in providing the Bank's services. The Bank may also use your personal information to market AmBank Group's products and services to you based on your interests and to mainly assist AmBank Group in customising and delivering its services and products that may be of interest to you.

The Bank will not use or disclose information collected about you, including information collected using cookies, other than for the purpose made known to you, a purpose you would reasonably expect, a purpose required, authorised or permitted by or under law, or a purpose otherwise authorised by you.

You agree that the Bank shall not disclose your personal information unless the following circumstances apply:

   Authentication
Your ATM card number, Web Pin and identification number will be used to authenticate you for the AmBank Online Banking Service during the enrolment process.

Your Login ID and Password will be used to authenticate you for the AmBank Online Banking Service during subsequent logins. To ensure the integrity of your Login ID and Password, the Bank advises you to periodically change your Password and under no circumstances should you reveal your Password to anyone. You should not disclose your Password to the Bank's personnel even if requested to do so.

When selecting a Password, do not associate your selected Password with anything personal such as names, birth dates, phone numbers or other familiar words.

   Account Locking
Attempts to impersonate valid users are locked by the Bank's system after five (5) incorrect sign-on attempts.
   Automatic Log Out
If there is inactivity of three (3) minutes during your AmBank Online Banking session, the Bank's system will automatically log you out of the system. You are then required to re-login.
 
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Data Security & Confidentiality
The Bank, in its goal to protect the privacy and security of your information, has implemented the following security features:

  

Personal Identification Number Verification

   Login ID and Password Verification
   Encryption of Passwords
   Firewalls & Intrusion Detection Systems
   Anti-Virus Application
   Internal Policies & Guidelines
   Periodic Penetration Testing
   Server side Authentication through Digital Certificates

The AmBank Service is designed to give you control over your financial information. The Bank uses the industry standard security measures available through your browser that is known as Secure Socket Layer (SSL) encryption. To ensure that your financial information is kept secure, the Bank stores it on a data repository in a secured data centre.

 
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Firewalls & Intrusion Detection Systems
Firewalls act as filters that prevent information from getting in or out of a protected network. The Bank also has an intrusion detection system to automatically disable attacks from hackers. The intrusion detection system alerts the Bank's security personnel about possible attacks-in-progress and the Bank keeps audit logs to provide a trail of information.
 
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Internal Policies & Guidelines
The Bank adopts various policies and procedures for managing system access, system back-ups and other operations management to safeguard access to the Bank's systems. Several guidelines and procedures have been put in place to minimise the potential security breaches and to ensure and protect the data integrity of the Bank's network.
 
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Anti Virus Application
With the outbreak of viruses over the Internet, it is critical for the Bank to have anti-virus applications. The Bank has implemented industry standard anti-virus applications to ensure its systems are safe from viruses. For you to have safe and secure Internet banking sessions, you should ensure that you have implemented an anti-virus software on your personal computer for added protection.
 
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Enquiries and Complaints
Always remember to log off or log out after you have completed your online banking session. If you suspect any unusual account activity, please contact the Bank immediately using the contact information provided below.
 
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How To Remove Cache Information - Steps To Protect The Privacy Of Your Information
The following are the necessary steps to remove Internet Explorer 5.0 cache information:
1

Select "Internet Options" from the "Tools" menu of your browser.

In the "General" tab,
Press the "Delete Files" button in the "Temporary Internet Files" subsection.
In the Delete Files pop-up window, select "Delete all offline content" and press the "OK" button.
Click the "Clear History" button in the "History" subsection.
Press on the "OK" button in the pop-up window.
3 Click on the "Content" tab located alongside the "General" tab.
4 In the "Content" tab section, press the "AutoComplete" button.
5 In "AutoComplete Setting" pop-up window, clear all the check box and press the "OK" button.
6 To complete setting, press the "Apply" button located at the bottom of your "Internet Options" window.

The following are the necessary steps to remove Netscape Communicator or Navigator 4.6 cache information:
1 Select "Preferences" from the "Edit" menu of your browser.
In the "Navigat" tab,
Press the "Clear History" button in the "History" subsection.
In the "History" pop-up window, press the "OK" button.
Click the "Clear Location Bar" button in the "Location Bar History" subsection.
Press on the "OK" button in the pop-up window.
3 Click on the "Advanced Cache" located on the left side of the "Preferences" window.
4 In the "Cache" tab,
Press the "Clear Memory Cache" button.
In the "Memory Cache" pop-up window, press the "OK" button.
Click the "Clear Disk Cache" button located below on the "Clear Memory Cache" button.
Press on the "OK" button in the pop-up window.
5 To complete setting, press the "OK" button located at the bottom of your "Preferences" window.
 
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CONTACT INFORMATION
AmBank Contact Centre
 Telephone Number  603-2178 8888 
 Mailing Address  P.O. Box No. 12617 50784 Kuala Lumpur 
 Email  customercare@ambg.com.my
 
AmBank (M) Berhad (Company No. 8515-D) (formerly known as AmFinance Berhad)
Copyright © 2001 All Rights Reserved
Last Updated: 08 August 2005
 
     
 
     

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