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Frequently Asked Questions
   
 
 
1 : What is AmBank NexG PrePaid MasterCard® all about?
  This is a PrePaid Mastercard® that you can use to purchase goods just like a credit but with spending limited to the amount of money you place on the card - like your prepaid phone card.
 
2 : What do i need to do?
  1. Buy the AmBank NexG PrePaid MasterCard® Starter Pack
  2. Sign your name on signature panel on reverse of card
  3. Register
 
3 : How do i use it?
Just present it to the outlets where MasterCard® cards are accepted and it will be inserted into an EDC terminal (credit card terminal) for approval, just like a normal credit card trasaction.
 
4 : Where can i use it?
Worldwide where MasterCard® is accepted.
 
5 : What do i need to do before i can use it?
Submit the registration form in your Starter Pack (mandated by government for all prepaid services) using the postage paid reply envelope provided or fax to
03-2164 0497, along with a photocopy of your NRIC.
 
6 : Who can qualify for this card?
Anyone. Unlike a regular credit card, there is no income qualification.
 
7 : Where and how can i "Top-up"?
  • Using cash at AmBank Branches:

  • - Over-The-Counter; or
    - Cash Deposit Machines
  • AmAssurance Branches
  • "Top-up" centres where you see the NexG Recharge logo (i.e. e-pay stations)
  • Fund transfer (if you have an AmBank account) via ATM, phone banking or online at www.ambg.com.my
  • Interbank Giro from your other bank accounts
 
8 : How much can i top-up?
You can top-up in denominations of RM30, RM50, RM100, RM200, RM300, RM400 and RM500 at any location you see with NexG Top-up logo, via AmBank Cash Deposit Machines and internet banking. You can reload up to a maximum available balance not exceeding RM10,000 at anytime given.

Note: The minimum top-up is RM100 over the counter at AmBank Branches.
 
9 : Can i withdraw cash from the Card?
Yes. A PIN will be sent to you upon registration which will allow you to withdraw cash from any AmBank ATMs at over 170 branches nationwide.
 
10 : How do i keep track of my spending?
Your available balance will be featured on your top-up slips. Statement of Account is available via ambg.com.my
 
11 : What other benefits can i enjoy ?
Besides the cash-free convinience, you will be rewarded with bonus points, monthly discounts and other privileges via m-coupon.
 
12 : What happens if i lose my Card?
Report loss of card immediately to AmBank at 03-2178 8888.
 
13 : Is there a helpline i can call?
Call AmBank Contact Centre (24/7) at 03-2178 8888.
 
14 : Fees and Charges
     
Starter Pack Price : RM25
     
Account Maintenance Fee : RM3 per month - deducted automatically from "Top-up" value
     
Cash Withdrawal: : Zero fee through AmBank ATMs. RM10 or 2% whichever is higher through the CIRRUS / Plus network worldwide.
     
Overseas Transactions: : Foreign Exchange/Conversion Fee is determined by MasterCard International plus an administration cost of 1% and a Retail Transaction Fee of RM1 per transaction.
     
Card Replacement Fee: : RM25
 
 
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